PRIVACY POLICY

Last Modified: 2024-03-20

This Privacy Policy describes how your personal information is collected, used, and shared when you use Helmbay.

1. DATA CONTROLLER

upSpawn OÜ
Registration number: 16046688
Address: Sepapaja 6, Tallinn 15551, Estonia
Email: privacy@helmbay.com

2. INFORMATION WE COLLECT

2.1 Information You Provide

  • Account information (name, email address)
  • Company information (if applicable)
  • Billing information
  • Communication preferences
  • Content you upload (Helm charts and related data)

2.2 Information Automatically Collected

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage statistics
  • Cookies and similar technologies

3. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

3.1 Service Provision

  • Operating and maintaining the Service
  • Processing your transactions
  • Managing your account
  • Providing customer support

3.2 Service Improvement

  • Analyzing usage patterns
  • Developing new features
  • Debugging and fixing issues

3.3 Communication

  • Sending service updates
  • Providing technical notices
  • Responding to your requests

4. LEGAL BASIS FOR PROCESSING

We process your personal data under the following legal bases:

  • Performance of contract
  • Legal obligation
  • Legitimate interests
  • Consent (where applicable)

5. DATA SHARING AND TRANSFERS

5.1 Service Providers

We share data with trusted service providers who help us operate our service:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support tools

5.2 International Transfers

When we transfer data outside the EU/EEA, we ensure appropriate safeguards are in place through Standard Contractual Clauses or adequacy decisions.

6. DATA RETENTION

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. When data is no longer needed, it is securely deleted or anonymized.

7. YOUR RIGHTS

Under GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

8. SECURITY

We implement appropriate technical and organizational measures to protect your personal data:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security assessments
  • Employee training

9. COOKIES

We use cookies and similar technologies to provide and improve our Service. You can control cookies through your browser settings.

10. CHILDREN'S PRIVACY

Our Service is not intended for children under 16. We do not knowingly collect personal data from children under 16.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Modified" date.

12. CONTACT US

For any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

Email: privacy@helmbay.com

Postal Address:
Data Protection Officer
upSpawn OÜ
Sepapaja 6
Tallinn 15551
Estonia

13. SUPERVISORY AUTHORITY

You have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon) or your local data protection authority.